PAYMENT METHODS
Orders placed in our online store www.beggani.com can be paid by credit card or via PayPal.
We accept MasterCard, Visa and American Express credit and debit cards.
Your account will not be charged until your order is accepted and shipped.
BEGGANI® reminds you that the issuing bank of the Buyer's payment card performs currency conversions. All payments on the website will be made in EUR.
All selected products on www.beggani.com are paid in EUR.
PAYMENT SECURITY
Our website beggani.com contains the latest security systems offered by the Fondy payment system to encrypt and protect your payment data. Encryption makes your data illegible to BEGGANI® and to any third party, guaranteeing the total security of all transactions and of any card data you may wish to save in your account for future purchases.
Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card on beggani.com is secure, and ensures that your data will under no circumstances be accessible by third parties. To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.
To use 3-D Secure you need to register at your Bank.
TAXES AND CURRENCY
BEGGANI® reminds you that the issuing bank of the Buyer's payment card performs currency conversions. All payments on the website will be made in EUR.
All selected products on www.beggani.com are paid in EUR.
SHIPPING
Shipping times and costs
Delivery can take 3-7 business days from the date of the purchase depending on the country.
All delivery options available for your order will be displayed at checkout.
We will send you the UPS Tracking Number for your package by email.
You can track your shipment online at ups.com or by sending a request to our Customer Service Department at support@beggani.com.
Signature is required at delivery of all orders for security purposes. In case nobody is available to sign for the package for three consecutive working days, the courier will leave a notification and a contact number.
Tracking Your Orders
When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted. We'll send you a UPS tracking number for your package via email.
You can track your shipment online at ups.com or by sending a request to our Customer Service Department at support@beggani.com.
A registered BEGGANI account enables you to check the status of your order online. Visit "Your Account", log in to your account and click on the "Your Orders" tab.
Signature is required at delivery of all orders for security purposes. In case nobody is available to sign for the package for three consecutive working days, the courier will leave a notification and a contact number.
You will receive a shipping confirmation email once the order is on its way to you. Please note that the Tracking Number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.
Areas and countries/regions we ship to
You can change the Country/Region where you want your orders to be shipped from the top of the page.
Please note that your Shopping Bag are exclusive to each Country/Region and will no longer be visible if you change location.
If you change Country/Region, you will need to select the items again. Our catalogue, shipping and payment methods may also be updated.
CAN I CHANGE THE DELIVERY ADDRESS AFTER AN ORDER IS DISPATCHED?
You can contact us to change any delivery details with UPS by emailing support@beggani.com
CAN I TRACK MY ORDER?
Once your order has been dispatched you will receive an email to notify you of your order details and UPS tracking number. Using this tracking number you will be able to track your order online at ups.com.
RETURNS
All returns are FREE provided that you use the returns label included with your delivery.
If you are not fully happy with the goods you have received, return them to us for refund within 14 days of receipt as follows:
Complete your returns form (included within your order) by ticking the item (s) you wish to return and giving a reason for the return. If you do not do so, it may take the Customer Care Team longer to identify your order and process your refund. Pack it with your return items (unused, intact, and in good condition, including any labels) in the original package (if possible). Stick your prepaid UPS label (included within your order) on your return parcel and seal it securely. Please make sure that it is clearly visible on the parcel and that the return address and barcodes are not covered or amended.
For RETURNS on STANDARD drop-off your return package to your nearest UPS access point and keep the proof of postage. Find your nearest drop off point at the UPS Access Points Locator
Once we have received and checked your return, we will process your refund and a notification email will be sent to you to confirm the validation (you’ll hear from us approx. 5 days from the date you send your parcel). Depending on your bank's processing time, it may take a few days for your refund to be reflected on your account.
In the event you lose the return form or the UPS label, you can contact our Customer Service Department at support@beggani.com.
TECHNICAL HELP
Our website beggani.com is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.
If you experience navigation problems, we suggest that you:
– eliminate any Cookies and Temporary Files from your computer
– verify that Javascript is enabled.
If the problem persists, please contact us with the following details:
– your operating system (Windows Vista, Mac OS X, etc.)
– Internet browser and version (Internet Explorer 9, Firefox, Safari,…)
– the URL that you were trying to access (for example, https://www.beggani.com).
If you have any questions, please contact our Customer Service Department at support@beggani.com.